Refund and Cancellation Policy

At AR TEC, we aim to maintain fair, transparent, and professional business practices while providing engineering consultancy services and digital engineering products.

Because many of our products are digital, downloadable, and immediately accessible after purchase, this Refund and Cancellation Policy explains the conditions under which refunds, cancellations, replacements, or support may be provided.

By purchasing any product or service from AR TEC, users agree to this Refund and Cancellation Policy.

Digital Products

AR TEC may provide digital engineering products including:

• Engineering Excel spreadsheets
• Structural calculation sheets
• Design templates
• Engineering tools
• Technical resources
• Educational engineering materials
• Downloadable files and utilities

Due to the nature of digital products, all sales are generally considered final once the product has been:

• Downloaded
• Accessed
• Delivered electronically
• Sent through email or customer access systems

Digital products cannot usually be "returned" after delivery. Therefore, refunds are generally not available after successful product delivery.

Eligible Refund Situations

Refunds may only be considered under reasonable and valid circumstances including:

• Duplicate payments
• Incorrect product delivery
• Corrupted or damaged files
• Product delivery failure caused by AR TEC
• Technical issues preventing access to purchased products
• Payment charged but product not delivered

If a problem occurs, customers should contact AR TEC with proper purchase details and supporting information.

Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase
• Lack of software knowledge
• Compatibility issues not caused by AR TEC
• Failure to read product descriptions
• Incorrect assumptions about product features
• User mistakes during purchase
• Accidental purchases by the customer
• Failure to use the product correctly
• Downloaded products already accessed successfully
• Custom engineering work already completed or started

AR TEC encourages customers to carefully review product descriptions and requirements before purchasing.

Consultancy Services

Engineering consultancy and structural design services may involve project planning, technical analysis, calculations, coordination, and professional engineering work.

Cancellation or refund eligibility for consultancy services may depend on:

• Project stage
• Work already completed
• Time and resources allocated
• Contractual agreements
• Technical work already delivered

If engineering work has already started, partial refunds or cancellation fees may apply depending on completed work and project progress.

Custom engineering consultancy services are generally non-refundable once work has commenced.

Refund Request Process

Customers requesting a refund should contact AR TEC through official support channels with:

• Full name
• Order or invoice number
• Payment details
• Description of the issue
• Supporting screenshots or technical information where applicable

Refund requests should be submitted within a reasonable time after purchase or issue identification.

AR TEC reserves the right to request additional information before processing refund requests.

Refund Processing Time

If a refund request is approved, the refund may be processed through the original payment method.

Refund processing times may vary depending on:

• Payment provider
• Banking systems
• International transaction processing
• Currency conversion systems

Refunds may typically take several business days to appear in the customer's account.

Product Replacement & Technical Support

In some situations, AR TEC may offer:

• Product replacement
• Updated download links
• Technical assistance
• File corrections
• Access restoration

instead of issuing refunds.

Our goal is to resolve technical or delivery-related problems professionally and efficiently whenever possible.

Chargebacks & Payment Disputes

Customers agree to contact AR TEC before initiating chargebacks or payment disputes.

Fraudulent chargebacks, abuse of refund systems, unauthorized claims, or misuse of purchased products may result in:

• Account suspension
• Access termination
• Legal action where necessary
• Restriction from future purchases

AR TEC reserves the right to defend against false or abusive payment disputes.

Product Responsibility

Customers are responsible for:

• Reviewing product descriptions carefully
• Ensuring software compatibility
• Understanding engineering product usage
• Maintaining secure download access
• Using products professionally and responsibly

Engineering calculations and templates should always be independently verified before practical implementation.

Policy Updates

AR TEC reserves the right to update or modify this Refund and Cancellation Policy at any time.

Changes may occur due to:

• Legal requirements
• Business updates
• Product changes
• Service modifications
• Operational improvements

Updated versions will be published on the website with a revised effective date.

Contact Information

Westhoven 7,3
6042NV Roermond
The Netherlands

Official Email: info@ar-tec.nl
Support Email: info@ar-tec.nl
Website: https://ar-tec.nl/
Phone Number: +31-6-38662668

Final Statement

AR TEC is committed to maintaining transparent and professional customer practices while protecting the value, integrity, and intellectual property of its engineering services and digital products.

We encourage customers to contact us directly for support, clarification, or technical assistance before requesting disputes or payment claims.